Privacy Policy Effective Date: Aug 1, 2026 Brilliant Cleaning Co., LLC ("Brilliant Cleaning Co.," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit our website or use our services. By using our website, requesting a quote, scheduling services, or communicating with us, you agree to the practices described in this Privacy Policy. Information We Collect We may collect information that you voluntarily provide, including: Name Email address Telephone number Service address Billing address Preferred cleaning dates and times Information about your home or requested services Messages submitted through contact or quote forms Payment information (processed securely through third-party payment providers) Providing this information is voluntary, but certain information may be required for us to provide estimates or services. Information Automatically Collected When you visit our website, certain information may automatically be collected, including: IP address Browser type and version Device information Operating system Pages visited Time spent on our website Referral website General geographic location Website usage statistics This information helps improve our website, customer experience, and security. How We Use Your Information We use your information to: Respond to quote requests Schedule cleaning services Communicate regarding appointments Provide customer support Process invoices and payments Improve our services Improve website performance Prevent fraud and unauthorized access Comply with legal obligations Respond to customer questions We only collect information necessary to operate our business. Quote Requests Information submitted through our online quote form is used solely to prepare estimates, communicate with you, and schedule requested services. We do not sell quote request information or use it for unrelated marketing without your permission. Payments Online payments may be processed through trusted third-party payment processors. Brilliant Cleaning Co., LLC does not store complete credit card numbers or payment credentials on our website. Payment information is handled securely by the payment processor using industry-standard encryption. Cookies and Similar Technologies Our website uses cookies and similar technologies to: Improve website functionality Remember visitor preferences Improve website performance Analyze visitor traffic Enhance security Prevent spam Support website features Improve customer experience You may disable cookies through your browser settings, although certain features of the website may not function properly. Google Analytics If enabled, we may use Google Analytics to understand how visitors use our website. Google Analytics may collect anonymous information regarding: Pages visited Time spent on the website Browser information Device information Approximate geographic location This information helps us improve our website and services. Google Reviews and Embedded Content Our website may display or link to third-party content, including: Google Reviews Google Maps Facebook Instagram YouTube Other embedded content These services may collect information according to their own privacy policies. Brilliant Cleaning Co., LLC does not control the privacy practices of third-party websites or services. Third-Party Service Providers We use trusted third-party providers to operate our business, including services such as: Wix.com (website hosting) QuickBooks Online Payment processors Google services Email providers Scheduling software Marketing platforms These providers receive only the information reasonably necessary to perform services on our behalf. Marketing Communications If you choose to receive promotional emails or special offers, you may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly. Service-related communications such as appointment reminders may still be sent when necessary. Text Messages If you provide your mobile telephone number, we may contact you regarding: Estimates Appointment confirmations Schedule changes Customer support Service reminders We do not sell or share your mobile number for third-party marketing. Sharing Your Information We do not sell your personal information. We may share information only when necessary to: Process payments Provide requested services Comply with legal obligations Protect our legal rights Prevent fraud Enforce our policies Data Security We use reasonable administrative, technical, and physical safeguards to help protect your personal information. While no system can guarantee absolute security, we make reasonable efforts to protect the information entrusted to us. Data Retention We retain customer information only as long as reasonably necessary to: Provide services Maintain business records Meet accounting requirements Comply with legal obligations Resolve disputes Information no longer needed is securely deleted or destroyed when appropriate. Children's Privacy Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it. Do Not Track Some web browsers offer a "Do Not Track" feature. Because there is currently no uniform industry standard, our website may not respond differently when these signals are received. Your Rights You may request to: Review the information we maintain about you Correct inaccurate information Update your contact information Request deletion of certain information when legally permitted Requests may be submitted using the contact information below. Tennessee Privacy Notice Brilliant Cleaning Co., LLC operates in Knoxville, Tennessee. We comply with applicable federal and Tennessee laws regarding the protection of customer information. If a security incident involving personal information occurs, we will investigate promptly and provide any notifications required by applicable law. Links to Other Websites Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage visitors to review the privacy policies of any external sites they visit. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements, or services. The revised version will be posted on this page with an updated Effective Date. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy. Accessibility Brilliant Cleaning Co., LLC is committed to making our website accessible to all visitors. If you experience difficulty accessing any part of this website or need assistance, please contact us and we will make reasonable efforts to provide the information or services in an accessible manner. Contact Us If you have questions regarding this Privacy Policy or how your information is handled, please contact: Brilliant Cleaning Co., LLC Knoxville, Tennessee Email: Bri@brilliantcleaning.co Phone: 865-210-8791 Website: https://www.brilliantcleaning.co